INTERNATIONAL FIRST AND BUSINESS CLASS AT DISCOUNTED RATES
Terms of Service
AGREEMENT BETWEEN CUSTOMER AND GO FLY FIRST
Welcome to the GoFlyFirst.com website (collectively with all our websites, the “Website”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making reservations or otherwise transacting business with travel suppliers, and for no other purposes except as otherwise approved by us. The terms “we”, “us”, “our”, the “Company” and “GoFlyFirst.com”refer to Go Fly First, a California company . The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
THIS WEBSITE IS OFFERED TO YOU CONDITIONED UPON YOUR ACCEPTANCE WITHOUT MODIFICATION OF ALL THE TERMS, CONDITIONS, AND NOTICES SET FORTH BELOW (COLLECTIVELY, THE “AGREEMENT”). BY ACCESSING OR USING THIS WEBSITE IN ANY MANNER, YOU AGREE TO BE BOUND BY THE AGREEMENT. TO THE EXTENT YOU BOOK ANY TRAVEL PRODUCTS OR SERVICES ON THIS WEBSITE OR THROUGH OUR CALL CENTER AGENTS, YOU AGREE THAT THIS AGREEMENT SHALL APPLY TO ALL SUCH TRANSACTIONS. PLEASE READ THE AGREEMENT CAREFULLY. IF YOU DO NOT ACCEPT ALL OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE OR MAKE BOOKINGS THROUGH THIS WEBSITE OR OUR CALL CENTER AGENTS. BE SURE TO RETURN TO THIS PAGE PERIODICALLY TO REVIEW THE MOST CURRENT VERSION OF THE AGREEMENT. WE RESERVE THE RIGHT AT ANY TIME, AT OUR SOLE DISCRETION, TO CHANGE OR OTHERWISE MODIFY THE AGREEMENT WITHOUT PRIOR NOTICE, AND YOUR CONTINUED ACCESS OR USE OF THIS WEBSITE SIGNIFIES YOUR ACCEPTANCE OF THE UPDATED OR MODIFIED AGREEMENT.
AIRLINE RULES, ITINERARY CHANGES, AND PRICE CHANGES
Airline tickets are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time – schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries.
In the event of a flight cancellation while at the airport, please see the airline ticketing counter or gate representative, as they have the most power to change your itinerary to the next available flight or accommodate you per the airline rules. This is the fastest way to get you on the next flight out.
If your award ticket or mileage redemption ticket is not honored for any reason, please contact us immediately. In most cases we can confirm your flight is authorized with the airline, and you will be on your way. In other cases, we will replace your ticket with an acceptable alternative of equal value or more within 24 hours. Your ticket is guaranteed up to the amount paid for the ticket, and GoFlyFirst.com will replace your ticket within 24 hours or offer a full refund, or provide other alternative options within 24 hours.
Frequent Traveler Points: Frequent traveler awards (miles, points etc.), upgrades, certificate vouchers and other discounts or incentives will not apply to GoFlyFirst.com flights or other travel services. Please discuss this with your customer service representative for more information.
Taxes and Fees: Airlines will assess their own taxes and fees on your flights, so you may see charges on your credit card from both GoFlyFirst.com and these service providers. Please contact us for additional information if you have questions.
CANCELLATION AND REFUNDS
If you need to cancel your ticket for any reason, please contact your representative for a Cancellation Form and to review your options. Cancellation and refund terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from airline suppliers. Please read these terms and conditions carefully on the airline providers websites.
Take special note that airline tickets , award tickets, miles redemption services, and all service fees are not refundable. Changes are permitted up to 48 hours from time of departure, cancellation and refunds are up to 72 hours from time of departure. However, a $250 per person processing fee plus any applicable fees charged by the carrier/provider upon cancellation. Fees will vary depending on the provider’s terms and conditions. You will not receive a monetary refund when canceling. Instead, you will receive a credit (less any airline/hotel fees) towards a future ticket purchase, which will be valid for up to twelve (12) months from your original date of purchase.
If you miss your flight, go to the airline counter immediate or call your representative if you are not near the airport. Missed flights are not refundable, and changes or replacement flights will be at the discretion of the airline supplier. In some cases we may be able to help you, but in most cases you will not be provided with a replacement flight unless the airline itself allows it. Contact the airline counter, or call your representative, ASAP.
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from airline suppliers. Please read these additional terms and conditions carefully on the airline or hotel or other accommodation providers websites. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such deposit is unrelated to any payment received by GoFlyFirst.com for your booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.